If you bring a dog, this remains your responsibility at all times, must be on a lead and not left unattended. Dogs are not allowed in our Yurts. You must clean up after your dog. You should obtain the information for dog owners from reception on your arrival.
Cancellation made by email more than 12 days before the arrival date, a refund less admin fee of 10% will be credited back to your nominated bank within 7 days. For cancelation made 12 days before your arrival date, a refund less of 20% (admin fee) will be credited back to your nominated bank within 7 days.
The Greener Camping Club membership fee is not refundable.
If you cancel your holiday less than 12 days before your arrival date and we are able to issue a credit for other dates. The Greener Camping Club membership fee is not refundable. In the event that we are unable re-let your dates, no refund will be made.
Bookings are not transferable to another family without our prior agreement in writing. If you are concerned about the prospect of cancellation, please take out holiday insurance.
If there is a problem or dissatisfaction with any matters under our control, please talk to us immediately, so we may have the opportunity to rectify issues.
People have a habit of rarely telling you how happy or unhappy they are with your products or service. They are more comfortable discussing it with somebody else. At Hillfort we want to know.