POSTPONEMENT AND CANCELATION DUE TO GOVERNMENT RESTRICTIONS
If for any reason we have to close the caravan and camping park due to Covid restrictions or any lockdowns, at first instance we move your holiday to another date and at the second instance we issue a refund.
CANCELLATION ARRANGEMENT – TENTS, CAMPERVANS,YURTS
We understand that sometimes you may want to cancel or amend your booking.
Cancellation 0-7 nights before arrival – no refund
Cancellation 8-12 nights before arrival – partial refund – 70% of your total holiday, or the booking may be rearranged to another date subject to availability.
Cancellation 13+ nights before arrival – we will refund your total holiday less than 10% (admin fee)
The Greener Camping Club membership fee is not refundable.
There are no refunds due to the bad weather condition. We are happy to offer credit for other dates during same season or next year.
If you cancel your holiday less than 12 days before your arrival date and we are able to issue a credit for other dates. The Greener Camping Club membership fee is not refundable. In the event that we are unable re-let your dates, no refund will be made.
Bookings are not transferable to another family without our prior agreement in writing. If you are concerned about the prospect of cancellation, please take out holiday insurance.
If there is a problem or dissatisfaction with any matters under our control, please talk to us immediately, so we may have the opportunity to rectify issues.
People have a habit of rarely telling you how happy or unhappy they are with your products or service. They are more comfortable discussing it with somebody else. At Hillfort we want to know.